Identify and Target Brand Promoters and Detractors
The Net Promoter Score (NPS) is one of the most important metrics of brand health, and identifying those who would or would not recommend your brand is critical in today’s competitive landscape.
Using GeoPoll’s real-time mobile surveying platform and panel of respondents throughout emerging markets, you can easily track your NPS on a regular basis and perform in-depth analyses of your promoter and detractor groups by demographic. Collect data daily, weekly, or monthly to quickly identify changes and take action to maintain a high Net Promoter Score.
How to Collect Net Promoter Score Data
Identify Key Performance Indicators
Identify the customer touchpoints and Key Performance Indicators you'd like to track over time
You can target customers through your own customer database or by finding your customers within GeoPoll's large respondent panel
Track Net Promoter Score
GeoPoll will send regular surveys via voice calls, SMS, mobile web, mobile application, or other modes to track your NPS
Analyze Real Time Data
Data is visualized in a custom dashboard so that you can track changes over time and filter by demographic
How GeoPoll’s mobile-based methodologies can help you gather vital data across the globe.
Extensive Call Center Network
GeoPoll manages thousands of interviewers in call centers in over 60 countries in Africa, Asia, and Latin America.
Existing Database of Respondents
GeoPoll can target our respondents by demographics, use Random Digit Dialing, or client-provided sample.
Multi-Modal Data Collection
Seamlessly conduct research via CATI voice calls, 2-way SMS messages, web links, and other mobile-based modes.
Full Service Research Team
Our experienced team manages everything from questionnaire design to interviewer training and data analysis.