Customer Experience Research

GeoPoll's flexible data collection allows you to measure customer experience across touchpoints

Measure Customer Satisfaction in Real Time

Maintaining a high customer satisfaction rating is crucial for all companies, and tracking this metric in real-time is important so that you can quickly identify and resolve customer pain points.

Using GeoPoll’s real-time mobile surveying platform, you can easily track customer experience on a regular basis, collecting data via trigger polls on product packaging or in-store, by sending surveys to an existing customer database, or by identifying your customers through targeting of GeoPoll’s own respondent panel. Collect data daily, weekly, or monthly to quickly identify changes and take action to maintain a high customer satisfaction rating.

How to Track Customer Experience with GeoPoll

Identify Key Performance Indicators

Identify the customer touchpoints and Key Performance Indicators you'd like to track over time.

Target Audience

Target customers by using your own customer database, through trigger polls, or by finding your customers within GeoPoll's large respondent panel

Track Customer Satisfaction

GeoPoll will send regular surveys via text (SMS), mobile web, mobile application, or other modes to track customer satisfaction

Analyze Real Time Data

Data is visualized in a custom dashboard so that you can track changes over time and filter by demographics

GeoPoll Advantages

How GeoPoll’s mobile-based methodologies can help you gather vital data across the globe.

Extensive Call Center Network

GeoPoll manages thousands of interviewers in call centers in over 60 countries in Africa, Asia, and Latin America.

Existing Database of Respondents

GeoPoll can target our respondents by demographics, use Random Digit Dialing, or client-provided sample.

Multi-Modal Data Collection

Seamlessly conduct research via CATI voice calls, 2-way SMS messages, web links, and other mobile-based modes.

Full Service Research Team

Our experienced team manages everything from questionnaire design to interviewer training and data analysis.

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