Customer Satisfaction Tracking

Measure Customer Experience in Real Time

Maintaining a high customer satisfaction rating is crucial for all companies, and tracking this metric in real-time is important so that you can quickly identify and resolve customer pain points.

Using GeoPoll’s real-time mobile surveying platform, you can easily track customer experience on a regular basis, collecting data via trigger polls on product packaging or in-store, by sending surveys to an existing customer database, or by identifying your customers through targeting of GeoPoll’s own respondent panel. Collect data daily, weekly, or monthly to quickly identify changes and take action to maintain a high customer satisfaction rating.

customer satisfaction

Customer Satisfaction Tracking Process

  • IDENTIFY KPIs

    Identify the customer touchpoints and Key Performance Indicators you'd like to track over time

  • TARGET AUDIENCE

    Target customers by using your own customer database, through trigger polls, or by finding your customers within GeoPoll's large respondent panel

  • TRACK CUSTOMER SATISFACTION

    GeoPoll will send regular surveys via text (SMS), mobile web, mobile application, or other modes to track customer satisfaction

  • ANALYZE REAL TIME DATA

    Data is visualized in a custom dashboard so that you can track changes over time and filter by demographic

GeoPoll Advantages

Reach any mobile device

GeoPoll can administer surveys by multiple text, voice, and in-person modes including text message (SMS), mobile application, and voice calls from trained interviewers, allowing us to reach anyone with access to any type of mobile phone. Choose which mode is right for you.

Full service research team

The GeoPoll team are experts in mobile data collection and can assist you with questionnaire design, survey scripting, data analysis, and report creation, ensuring our research is seamlessly integrated with your own processes and goals. Meet our team.

Seamless respondent experience

Direct integration with mobile network operators ensures messages are sent in real-time and are free for respondents. GeoPoll provides incentives immediately upon survey completion. Learn about our mobile methodology. 

Wide reach and targeting

GeoPoll has a total reach of over 250 million mobile subscribers and 5 million profiled respondents. We can reach every province or state within a country and target respondents by gender, age, location, and other criteria. View our country coverage details. 

GeoPoll Coverage

GeoPoll has experience administering mobile-based surveys all over the world for clients ranging from global brands and international development organizations to local media stations and NGOs. We have completed projects in all of the below countries and can conduct research via select methods around the world. Contact us to request more information on our capabilities and respondents around the world.

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