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Customer Satisfaction Tracking

Measure Customer Satisfaction in Real Time

Maintaining a high customer satisfaction rating is crucial for all companies, and tracking this metric in real-time is important so that you can quickly identify and resolve customer pain points.

Using GeoPoll’s real-time mobile surveying platform, you can easily track customer experience on a regular basis, collecting data via trigger polls on product packaging or in-store, by sending surveys to an existing customer database, or by identifying your customers through targeting of GeoPoll’s own respondent panel. Collect data daily, weekly, or monthly to quickly identify changes and take action to maintain a high customer satisfaction rating.

customer satisfaction

Customer Satisfaction Tracking Process

  • IDENTIFY KPIs

    Identify the customer touchpoints and Key Performance Indicators you'd like to track over time

  • TARGET AUDIENCE

    Target customers by using your own customer database, through trigger polls, or by finding your customers within GeoPoll's large respondent panel

  • TRACK CUSTOMER SATISFACTION

    GeoPoll will send regular surveys via text (SMS), mobile web, mobile application, or other modes to track customer satisfaction

  • ANALYZE REAL TIME DATA

    Data is visualized in a custom dashboard so that you can track changes over time and filter by demographic

Platform Capabilities

Multi-modal platform

Surveys sent by multiple text and voice methods including SMS, IVR, CATI, mobile web and mobile application.

Real-time data collection

The speed of GeoPoll’s mobile methodology means you see changes to brand health in real-time.

Free and incentivized surveys

GeoPoll surveys are free for the end-user, and incentives are deposited immediately via airtime credit or mobile money.

Audience targeting

GeoPoll’s database of respondents can be targeted by demographics and custom screening questions.

Customer Satisfaction Tracking Availability

GeoPoll’s Customer Satisfaction Tracking services are available in all active GeoPoll countries. GeoPoll has an active panel of over 4.7 million respondents and access to more than 240 million individuals through mobile network operator partnerships around the world.

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