GeoPoll’s CX Research platform is a comprehensive solution that helps businesses understand their customers’ experience at every touchpoint. We understand that exceptional customer experiences are the corner stone of your success. That’s why we’ve developed a unique mobile – driven research platform, harnessing multiple mobile data collection methods to ensure that you reach your audience wherever they are, using their preferred channels, to gather insights that truly matter.
Using GeoPoll ’ s real – time mobile surveying platform, you can easily track customer experience on a regular basis, collecting data via trigger polls on product packaging or in – store, by sending surveys to an existing customer database, or by identifying your customers through targeting of GeoPoll ’ s own respondent panel. Collect data daily, weekly, or monthly to quickly identify changes and take action to maintain a high customer satisfaction rating.
We provide a full – service solution, from scr ipting the questionnaire to reporting , with transparent, real – time progress and data whenever you need it. This means that you can focus on your business, and we’ll take care of the rest.
With GeoPoll’s CX Research platform, you can get a holistic view of your customer experience, identify areas for improvement, and track your progress over time.
Data-driven customer satisfaction strategies
- End-to-End Service: We offer a full-service experience, from scripting the questionnaire to comprehensive reporting. Your CX research journey is seamless from start to finish.
- Unmatched Data Quality: Quality of data is paramount to us. Rest assured that you can depend on our data for informed decisions that drive results.
- Global Reach: We boast the largest coverage and respondent databases in Africa, Asia, and Latin America, providing you with granular data even from areas that are hard to reach.
- Real – Time Insights: In today’ s fast – paced world, we provide real – time data for real – time decisions, empowering you to stay ahead of the curve.
Our Solutions
Satisfaction Measurement
Measure and analyze customer satisfaction levels in real - time.
Net Promoter Score (NPS)
Gain insights into customer loyalty and advocacy.
Customer Effort Score (CES)
Identify and solve areas of friction in your customer interactions.
Customer Journey Mapping
Visualize and understand the entire customer journey.
How it works
Collect feedback
Collect feedback from customers through surveys and interactions.
Analyze data
Analyze data using advanced analytics to interpret NPS, CES, a nd satisfaction scores.
Visualize customer journeys
Visualize customer journeys to identify touchpoints and pain points.
Use insights
Use insights to make strategic improvements to the CX.
Track
Track your progress over time.
Why GeoPoll?
How GeoPoll’s mobile-based methodologies can help you gather vital data across the globe.
Tech-Driven Precision
We use advanced, proprietary technology across all research stages to guarantee data accuracy at scale.
Expertise and experience
We have expertise in [product name] and a proven track record of success.
Methodological rigor
We use rigorous and scientifically valid research methods enabled by the mobile phone.
Transparency
We provide real-time visibility to our research process, survey performance and findings.
Data quality
Our platform is made to collect, analyse, and output high-quality data you can rely on
Actionable insights
Our reports include actionable insights you can apply to your brand directly.
Global reach
We cover Africa, Asia, and Latin America with localized precision.
Custom solutions
All our solutions and processes can be flexibly tailored to meet your specific needs.