Customer Experience Insights

Elevate Your CX Strategy with Data - Driven Insights - identify and solve customer pain points, track customer experience over time, and make strategic improvements to your CX.

GeoPoll’s CX Research platform is a comprehensive solution that helps businesses understand their customers’ experience at every touchpoint. We understand that exceptional customer experiences are the corner stone of your success. That’s why we’ve developed a unique mobile – driven research platform, harnessing multiple mobile data collection methods to ensure that you reach your audience wherever they are, using their preferred channels, to gather insights that truly matter.

Using GeoPoll ’ s real – time mobile surveying platform, you can easily track customer experience on a regular basis, collecting data via trigger polls on product packaging or in – store, by sending surveys to an existing customer database, or by identifying your customers through targeting of GeoPoll ’ s own respondent panel. Collect data daily, weekly, or monthly to quickly identify changes and take action to maintain a high customer satisfaction rating.

We provide a full – service solution, from scr ipting the questionnaire to reporting , with transparent, real – time progress and data whenever you need it. This means that you can focus on your business, and we’ll take care of the rest.

With GeoPoll’s CX Research platform, you can get a holistic view of your customer experience, identify areas for improvement, and track your progress over time.

Data-driven customer satisfaction strategies

  • End-to-End Service: We offer a full-service experience, from scripting the questionnaire to comprehensive reporting. Your CX research journey is seamless from start to finish.
  • Unmatched Data Quality: Quality of data is paramount to us. Rest assured that you can depend on our data for informed decisions that drive results.
  • Global Reach: We boast the largest coverage and respondent databases in Africa, Asia, and Latin America, providing you with granular data even from areas that are hard to reach.
  • Real – Time Insights: In today’ s fast – paced world, we provide real – time data for real – time decisions, empowering you to stay ahead of the curve.

Our Solutions

Satisfaction Measurement

Measure and analyze customer satisfaction levels in real - time.

Net Promoter Score (NPS)

Gain insights into customer loyalty and advocacy.

Customer Effort Score (CES)

Identify and solve areas of friction in your customer interactions.

Customer Journey Mapping

Visualize and understand the entire customer journey.

How it works

Collect feedback

Collect feedback from customers through surveys and interactions.

Analyze data

Analyze data using advanced analytics to interpret NPS, CES, a nd satisfaction scores.

Visualize customer journeys

Visualize customer journeys to identify touchpoints and pain points.

Use insights

Use insights to make strategic improvements to the CX.


Track your progress over time.

Why GeoPoll?

How GeoPoll’s mobile-based methodologies can help you gather vital data across the globe.

Tech-Driven Precision

We use advanced, proprietary technology across all research stages to guarantee data accuracy at scale.

Expertise and experience

We have expertise in [product name] and a proven track record of success.

Methodological rigor

We use rigorous and scientifically valid research methods enabled by the mobile phone.


We provide real-time visibility to our research process, survey performance and findings.

Data quality

Our platform is made to collect, analyse, and output high-quality data you can rely on

Actionable insights

Our reports include actionable insights you can apply to your brand directly.

Global reach

We cover Africa, Asia, and Latin America with localized precision.

Custom solutions

All our solutions and processes can be flexibly tailored to meet your specific needs.

Start Improving your CX