Survey Operations Administrators - 2 positions

(Nairobi, Kenya)

GeoPoll is the leading provider of mobile device-driven research, data collection, and analysis in emerging markets, providing full-service solutions to its broad client base. GeoPoll has experience administering surveys in more than eighty-five countries and conducts approximately ten million surveys annually in more than forty-five languages. With operations in Africa, Asia, Latin America, and the Caribbean, GeoPoll continues to grow and scale quickly.      

GeoPoll adheres to the strictest ethical and research standards and employs highly rigorous methods and approaches to data analysis. Our surveys have been cited and analyzed in several highly respected academic journals, such as the Journal of International Public Opinion Research and the Journal of International Development.     

About this Role

We are currently looking for a seasoned Survey Operations Administrator in Nairobi, Kenya with experience in questionnaire design and development. This position is responsible for planning, the design of surveys and determining the appropriate survey methods to use to that are appropriate for the nature of the research being carried out. This position will report to the Sr. Manager, Survey Operations who is based in our Nairobi office.  

Key Responsibilities: 

  • Consult with the Client services team to determine and identify the survey needs and any other specific requirements for various projects; 
  • Develop questionnaires adhering to form, content and research methodologies and ensuring that these also will meet the client’s desired objectives; 
  • Determine and specify details of survey projects, including sources of information, procedures to be used and the design of survey instruments and materials; 
  • Ensure quality control measures are adhered to regarding questionnaire development; 
  • Implement updates and changes in survey implementation and methods; 
  • Produce documentation of the questionnaire development process[ 
  • Test surveys to make sure that the intended objectives are well captured and understood and that they will be easy for the respondent to understand; 
  • Evaluate past surveys and the methods underlying them, and their performance to improve future surveys.

Qualifications and Skills: 

  • Bachelor’s degree in research methods, survey methodology and statistics or related fields 
  • 2+ years’ experience in questionnaire development 
  • Extremely self-motivated and highly organized 
  • Strong verbal and written communication skills 
  • Excellent analytical and problem-solving skills 
  • Ability to take initiative and develop other team members 
  • Ability to exercise good judgment and discretion in confidential matters 

About GeoPoll   

Since 2012, GeoPoll has been a leader in providing affordable market research from areas of the world that are difficult to access with traditional methods. We conduct more than 7 million surveys per year through the mobile phone for international multilateral donors, host governments, NGOs, research agencies, commercial clients, and media groups. GeoPoll facilitates projects that provide critical data for companies and development assistance organizations that provide insight on resources, living conditions, and aid, as well as measure the ROI of advertisements, assess customer satisfaction, and more.   

EEO Statement   

GeoPoll is an Equal Opportunity Employer and welcomes diversity. We do not discriminate based on race, religion, tribe, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications and merit.   

To apply please send a cover letter and resume (as a single file, with your name as the file name) to [email protected]with Survey Ops Administrator in the subject line on or before 5th April 2023. Please do NOT send academic certificates, professional recommendations, work samples, or other supporting documents until those are requested. Applications that do not adhere to the requirements above will not be considered.  

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