Sr. Portfolio Manager/Portfolio Manager

GeoPoll is the leading provider of mobile device-driven research, data collection, and analysis in emerging markets, providing full-service solutions to its broad client base. GeoPoll has experience administering surveys in more than eighty-five countries and conducts approximately ten million surveys annually in more than forty-five languages. With operations in Africa, Asia, Latin America, and the Caribbean, GeoPoll continues to grow and scale quickly.

GeoPoll adheres to the strictest ethical and research standards and employs highly rigorous methods and approaches to data analysis. Our surveys have been cited and analyzed in several highly respected academic journals, such as the Journal of International Development.

About the position

The ideal candidate for this Portfolio Manager role will have experience directing, building and maintaining relationships with a select set of clients. The Portfolio Manager will need to demonstrate the ability to adeptly direct, manage and execute diverse responsibilities within an exciting, fast-growing, start-up environment. Responsibilities will include personnel management, portfolio leadership, and client support.

Responsibilities:

Under the leadership of the Chief Operations Officer or the Director of Operations, the Portfolio Manager will be directly responsible for managing relationships with current and potential clients who are part of their portfolio and the team members who are part of the portfolio. Their responsibilities include but are not limited to:

• Timely and first-time right delivery of projects that have been assigned to the portfolio, through the different stages of the project
• Leading team of direct staff on the portfolio team and dozens of call center operators across the globe.
• Responsibility for managing data collection, research, and service delivery on data collection activities in various countries.
• Coordination and assignment of tasks to portfolio team staff and across multiple operations and support departments within GeoPoll and ensuring their timely delivery; this includes administrative and operational tasks related to designing, planning, and output delivery based on client requirements.
• With limited day to day oversight, work in close communication with executive leadership team members to ensure the portfolio team is successful in meeting contractual and program requirements.
• Ensuring that each project managed in the portfolio adheres to GeoPoll standards and protocols and that the outputs meet and exceed our clients’ contractual requirements.
• Ensuring that each project adheres to the data quality standards at all stages of delivery, from questionnaire design through interim data checks, final data collection, and the final client deliverables.
• Ensuring that all financial policies and procedures are met from the scope of work aligning with the requirements of the project, all the way through to purchase requisitions, purchase orders and accounts payable.
• Serving as the initial point of escalation for both the client and the portfolio team for issues to both guide and provide solutions.
• Utilize cross-functional collaboration skills to manage the inputs and support of internal technical departments, including review of technical inputs related to design and feasibility or project management.
• With the Director, helps think strategically about GeoPoll future development, growth, and expansion in new markets and sectors with the ability to solve problems independently.
• Provide thought leadership which will include developing or co-developing academic articles, GeoPoll blog posts and represent GeoPoll at/on external settings.

Requirements:

• Minimum ten (10) years’ experience in a program/project coordination or survey research with a minimum of 2 years’ experience in a management role.
• Demonstrate a positive, helpful demeanor with a passion for program management and survey research.
• Excellent attention to detail and organizational skills with the ability to follow through and execute tasks in a pro-active, timely manner.
• Willingness to fulfill tasks related to all aspects of a program / project’s lifecycle
• Deep background in project management, client relationship development and advancement, and survey research reporting.
• Excellent communication skills, including an ability to communicate effectively with clients and to various internal departments related to design, planning, financial management, sales, data processing, marketing and third-party services.
• Advanced problem-solving skills and experience finding solutions for complex projects.
• Familiarity working with development agencies and working with people of different nationalities and backgrounds.
• Must be an independent self-starter with the ability to take direction from the Director of Operations as well as set self-priorities.
• A Masters degree in the social sciences, business administration or similar field is required.
• Advanced experience with Microsoft Word, PowerPoint, Excel, and statistical analysis software.

About GeoPoll

 Since 2012, GeoPoll has been a leader in providing affordable market research from areas of the world that are difficult to access with traditional methods. We conduct more than 7 million surveys per year through the mobile phone for international multilateral donors, host governments, NGOs, research agencies, commercial clients, and media groups. GeoPoll facilitates projects that provide critical data for companies and development assistance organizations that provide insight on resources, living conditions, and aid, as well as measure the ROI of advertisements, assess customer satisfaction, and more.

EEO Statement

GeoPoll is an Equal Opportunity Employer. As a global organization, we embrace diversity, promote equity, and embrace inclusion. We foster a spirit of belonging for all throughout the company. GeoPoll does not discriminate based on race, religion, tribe, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications and merit.

How to apply

To apply please email a cover letter and resume (as a single file with YOUR NAME as the file name) to [email protected] with the job title in the subject line. Applications will be reviewed on a rolling basis and the position will be open until filled.