CATI Interviewer (Sudanese Arabic)


GeoPoll is the leading provider of mobile device-driven research, data collection, and analysis in emerging markets, providing full-service solutions to its broad client base. GeoPoll has experience administering surveys in more than eighty-five countries and conducts approximately ten million surveys annually in more than forty-five languages. With operations in Africa, Asia, Latin America, and the Caribbean, GeoPoll continues to grow and scale quickly.

GeoPoll adheres to the strictest ethical and research standards and employs highly rigorous methods and approaches to data analysis. Our surveys have been cited and analyzed in several highly respected academic journals, such as the Journal of International Public Opinion Research and the Journal of International Development.

GeoPoll is seeking CATI operators to support a project in the Sudan. The positions will be based in Nairobi, Kenya (remote work is possible for this ).


About this Job

GeoPoll, the world’s largest mobile surveying platform working in emerging markets, is looking for CATI (Computer Assisted Telephone Interviews) interviewers based in Kenya. This position will be responsible for conducting remote telephone interviews using the interviewer’s Android Smart Phone Device. The trainings will however be in the office. GeoPoll will provide airtime for calling.

Please note that interviewers will make calls from wherever they are located within Nairobi, so this may be a fully remote opportunity.

Key Responsibilities

CATI Interviewing:

  • Initiate calls to GeoPoll panelists and conduct live interviews
  • Input survey responses into the GeoPoll CATI Application
  • Upload survey responses to the GeoPoll platform
  • Manage survey sample and call sheets for personal work use
  • Adhere to GeoPoll’s survey ethics, standards and best practices when conducting interviews
  • Adherence to GeoPoll’s survey monitoring and quality control standards

Team Coordination:

  • Maintain daily check in calls and meetings with CATI Supervisor
  • Attend project and operations trainings held by GeoPoll Project Managers
  • Communicate project updates through meetings, email, and WhatsApp

Key Work Equipment

Interviewers must have access to Android smartphones.

Team Reporting Structure

The position will report to GeoPoll’s local CATI Supervisor based in Kenya.

Qualifications and Skills

  • Must be fluent in Sudanese Arabic
  • 2+ years’ experience in Computer Assisted Telephone Interviewing (CATI) or Call Centers
  • 2+ years’ experience with Microsoft Suite (Office, Outlook, Excel, Word)
  • Extremely self-motivated and highly organized
  • Strong verbal and written communication skills
  • Ability to take initiative and develop other team members
  • Ability to exercise good judgment and discretion in confidential matters

GeoPoll is an Equal Opportunity Employer and welcomes diversity. We do not discriminate based on race, religion, tribe, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications and merit.

To apply please email your resume (as a single file with YOUR NAME as the file name) to [email protected] with the job title in the subject line. Applications should be received no later than Wednesday 22nd May, 2024.