Monitoring and Evaluation: The Cornerstone of Development Assistance Initiatives

Recently, articles have been posted to news sites in the development industry with headlines that read something along the lines of, “Well, Our Initiative Failed.” Conversely, other articles in [...]

The Importance of Net Promoter Score for Brand Health

Net Promoter Score is a metric that provides insight into the loyalty and enthusiasm that consumers have for a particular brand. Customer experience satisfaction is statistically calculated in [...]

A Survey Worth A Thousand Words

Last week Amy Sweeney and I went to one of the biggest conferences either of us had ever seen, the American Evaluation Association’s annual shindig with more than 3500 participants and more than [...]

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