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 In Food Security, International Development Research

GeoPoll is pleased to announce the opening of a call center in Port of Spain, Trinidad and Tobago, through which we are able to collect data from Venezuela during a time of increasing unrest.

Venezuela is experiencing the worst humanitarian crisis in the Western Hemisphere, with millions displaced from their homes, up to 90% of the population living below the poverty line, and half the population struggling to provide enough food for their families. As a result of this, there is a strong need for on-the-ground information so that aid agencies and other organizations can properly assess the situation and provide relief. However, the high level of conflict has made it unsafe for researchers to travel to the country and thus made it extremely difficult to gather accurate data on the crisis in real time.

Collecting Data from Venezuela via Live Calls

In the past two weeks, GeoPoll reacted to this need by opening a call center in Trinidad and Tobago through which we are conducting live call interviews in Venezuela. So far GeoPoll has hired and trained 11 interviewers, the majority of whom are displaced Venezuelans who moved to Trinidad and Tobago. These interviewers are now conducting daily telephone interviews in order to remotely gather data on a variety of topics. We have already made thousands of calls into Venezuela, reaching both male and female respondents of all ages located throughout the country.

GeoPoll has experience quickly opening call centers and collecting data through live calls, also known as Computer Assisted Telephone Interviewing (CATI), in several other markets, including Nigeria and India. Our own CATI mobile application streamlines the data collection and uploading process, and our mobile solutions team has expertise in recruiting and training local interviewers to meet data collection needs in emerging regions. This is our first call center opened in Latin America. For more information on GeoPoll’s remote data collection capabilities in Venezuela and other markets, please contact us.

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